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Exotic Flowers in Boston

Customer Service for Florists is About Doing What is Right

Posted by Rick Canale on Wed, May 16, 2012

boston graduation flowers resized 600 Having been a Boston florist for more than seventy five years, Exotic Flowers has seen our share of mistakes and mishaps. We have made some errors along the way and have witnessed some of the best ecuadorian roses wilt without explanation. As a top florist in Boston, we have a responsibility to our clients. If things go wrong, we make them right. When people buy flowers, they are often sending their emotions.

graduation flowers in boston resized 600 At Exotic Flowers in Boston, we send thousands of our orders around the world. We have a great list of florists who we send flowers to for our clients. These florists practice the same customer service skills as Exotic Flowers and send similar outstanding flowers arrangements as well. These florists like Exotic Flowers are in high demand and sell out fast. Sometimes like Valentine's Day and Mother's Day we use other flower shops to get your last minute orders out. Sometimes these shops mess up.

For example, we recently used a flower shop in Lithonia, Georgia. We were assured by the owner Victoria that our delivery was in good hands. Guess what ? Victoria messed up and lost the order and the delivery did not get made. Everyone makes mistakes, but owning up to them is key to making things right. Victoria was truly sorry, but had no clue how to make things right. Victoria should have offered a new arrangement at no charge. Alas she did not. At Exotic Flowers, we stepped up; refunded the customer, paid for the price of replacement and sent the sender a box of Godiva of chocolates. It was not in the name of saving the customer, but in the name of doing the right thing.

The sender even kindly sent this note us: "Thank you for your courtesy. My mother was really pleased to receive her flowers. They are beautiful. 

You are very much appreciated. And you have our continued support. 

Regards

Elizabeth"

Sometimes our staff may be rushed and under stress and may be referred to as The Surly Florists in Boston. Everything we do at Exotic Flowers is about doing what is right. We are a member of the community. 

Tags: Surly Florist, Customer Relationships, Teleflora, Worldwide Flowers, Customer Service

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