Exotic Flowers in Boston is a long standing member of The Society of American Florists (SAF). Every week, SAF offers sales advice to those in the floral industry via their Sales Wake Up email on Saturdays. This week, Exotic Flowers is honored to be featured by writer Katie Hendrick.
Five Focus Points for Success
Boston retailer Rick Canale says in a recent blog post that e-mail confirmations are a basic and simple but effective way to make a great impression.
by Katie Hendrick
Ever wish you had a report card to measure the impression your shop makes? Consider this blog post the cheat sheet you’ve been craving. It comes courtesy of Rick Canale, owner of Exotic Flowers, the 2008 Floral Management Marketer of the Year winner.
Here are a few highlights he insists his staff executes:
- A thorough customer experience: email confirmations for orders and delivery, logoed polo shirts, logoed vans, “please” and “thank you” in every conversation, courtesy phone calls, personal handwritten notes
- An emphasis on special occasions: employees should teach customers that flowers make all occasions more special — not just Mother’s Day, Valentine’s Day and anniversaries
- Upscale packaging: tissue, gift boxes and ribbon improves presentation immensely
- A dynamic storefront: the shop strives to have something exceptional to create buzz, be it new or exclusive variety of flowers in the window or a celebrity arranging flowers (Baywatch star Traci Bingham helped out during Valentine’s Day 2013)
- A strong social life: the shop regularly updates its blog, Facebook page and Twitter account with three objectives: entertain, educate and engage. Equally important is what happens when employees leave the store. Running errands in a logoed shirt and a logoed van is outstanding advertising.