I ordered flowers yesterday for same day delivery (in the Chicago area) at just after 1 pm. Moment was lost, they didn't get there, she still hasn't received them, and I have received practically automated responses from their end haha. I'm disappointed, but still optimistic they will make it right. Anyway, this is the email I sent.
As of now, I haven't heard anything back from any party, and am really starting to wonder if she will ever get these flowers. I tracked on your website, and there is no confirmation. When same day, and freshness is touted as much as it is on your website, and neither quite happen, it is a little disappointing, I must admit.