Exotic Flowers in Boston

Night Train Veeck -

 I ordered flowers yesterday for same day delivery (in the Chicago area) at just after 1 pm. Moment was lost, they didn't get there, she still hasn't received them, and I have received practically automated responses from their end haha. I'm disappointed, but still optimistic they will make it right. Anyway, this is the email I sent.

Hello Jocelyn,

I appreciate the email -- I have been in contact on the phone and emailing with several different people now, and I still haven't gotten any sort of confirmation or status. You say it was attempted, though, the recipient was at work all day yesterday until six pm, and she mentioned she never received. Maybe it was attempted shortly after then, but wouldn't that still be late by your standards?

I had someone named April call me yesterday that left a message, and I called back only to get another person that told me to call back in the morning. I called this morning (very early, around eight, so I didn't expect the florist to be open, which I totally understand) and she mentioned she made a note to follow up ASAP when they opened. 

As of now, I haven't heard anything back from any party, and am really starting to wonder if she will ever get these flowers. I tracked on your website, and there is no confirmation. When same day, and freshness is touted as much as it is on your website, and neither quite happen, it is a little disappointing, I must admit. 

I do appreciate, though,  that you guys have been in contact with me, and I actually have one phone call that was missed from a "No ID" number. Who knows whether that was someone on your end getting in touch or another person, but there was no voice mail, so I really have no way to tell who it was. 

It's similar to ordering a pizza. Ordering a pizza that you don't get until the next day still will be pretty good when reheated because, hey, it's pizza! And Pizza is great. Who doesn't enjoy a good pizza? But when you ordered that pizza (with enough time and within all of the parameters!), and you get it late (a whole day!), and have to see that it is reheated, you sort of miss that pizza moment, and the enchantment is lessened, and all that wonder, beauty, excitement and happiness that you get from seeing, smelling and biting into your first bite of said delicious pizza is just not the same. 

As you can see, I really enjoy pizza, so my apologies for the lengthy email and analogy (especially if you don't eat pizza!, yikes!), but I just want to make sure that much like beautiful pizza, that this very special woman, and even though the moment is lost, gets her beautiful flowers.

Is there any chance that you can help?

Thanks again for everything, and I hope to hear from you soon.

Just in time for Halloween parties in Salem, Boston and New England, Exotic Flowers in Boston has partnered with Teleflora of Los Angeles to offer the Spooky Surprise Bouquet. 

This festive arrangement arrives in a ceramic keepsake pumpkin and serves as a great conversation piece. The fresh arrangement features miniature roses, safflower and curly willow along with a spooky ghost. Available in Boston for same day delivery, Exotic Flowers can also send this flower arrangement nationwide.

The Spooky Surprise Bouquet retails for $59.95, $74.95 (as shown) and $89.95. 

photo credits: Francis Ouimet Scholarship Fund 

On Friday, September 20th, 2013 Exotic Flowers in Boston was honored to create the floral wreath for the ceremony honoring the centennial of Francis Ouimet's upset victory at the U.S. Open for Golf in 1913. The 1913 U.S. Open was played at the Country Club in Brookline. Even President Taft was spotted in the crowd.

Today,  

"The Francis Ouimet Scholarship Fund is committed to providing need and merit-based scholarship aid to students who have demonstrated a strong work ethic by having completed at least two years of service to golf.  The Ouimet Fund rewards accomplishment through the competitive, renewable award.  The Fund is dedicated to providing the golfing community with an opportunity to “give back to golf” and society by assisting youth in furthering their education.  The Fund also seeks to preserve the history of Francis Ouimet’s contributions to American golf."

At Exotic Flowers in Boston, we are becoming known as the golfer's florist. From our run as the florist for The Deutsche Bank Championship from 2005-2013 to handling weddings at Spring Valley Country Club, Granite Links and TPC Boston to name a few. Exotic Flowers is the golfer's choice for flowers.

Hey PATRIOTS fans! The Pats are asking for donations of children's books to bring to this Sunday's game and they will personally deliver them to needy children of Massachusetts! Exotic Flowers of Boston will give a FREE Beantown Tale book to those who show their game day ticket from now until Saturday to donate to this great cause! Just show your ticket at our store at 609 American Legion Hwy in Roslindale, MA and you'll get a free copy to give:)

At Exotic Flowers in Boston, we know the value of reading to children and for kids to have their very own books. 

Florists ususally get good press. We share beauty with the world. Even internet giant GoDaddy has jumped on board with the latest commercial featuring a florist who 'gets pumped up' building her on line floral business. The  Muscles from Brussels, Jean-Claude Van Damme even flexes for the florist in her flower shop.

Exotic Flowers in Boston is a long standing member of The Society of American Florists (SAF). Every week, SAF offers sales advice to those in the floral industry via their Sales Wake Up email on Saturdays. This week, Exotic Flowers is honored to be featured by writer Katie Hendrick.

Five Focus Points for Success

by Katie Hendrick
Ever wish you had a report card to measure the impression your shop makes? Consider this blog post the cheat sheet you’ve been craving. It comes courtesy of Rick Canale, owner of Exotic Flowers, the 2008 Floral Management Marketer of the Year winner.  

Here are a few highlights he insists his staff executes:

• A thorough customer experience: email confirmations for orders and delivery, logoed polo shirts, logoed vans, “please” and “thank you” in every conversation, courtesy phone calls, personal handwritten notes
• An emphasis on special occasions: employees should teach customers that flowers make all occasions more special — not just Mother’s Day, Valentine’s Day and anniversaries
• Upscale packaging: tissue, gift boxes and ribbon improves presentation immensely
• A dynamic storefront: the shop strives to have something exceptional to create buzz, be it new or exclusive variety of flowers in the window or a celebrity arranging flowers (Baywatch star Traci Bingham helped out during Valentine’s Day 2013)
• A strong social life: the shop regularly updates its blog, Facebook page and Twitter account with three objectives: entertain, educate and engage. Equally important is what happens when employees leave the store. Running errands in a logoed shirt and a logoed van is outstanding advertising.

This past July, I celebrated my tenth wedding anniversary to my amazing wife Suzie. Many people renew their vows on this special anniversary and even seek to recreate a new wedding all over again. While Suzie and I did not renew our vows, some theme weddings caught my eye. My favorite was the Home Field Advantage featuring an an entire vintage baseball wedding.

Below are some photos from Realweddingsmag.com that showcase this ultra cool baseball wedding. 

The stunning bride is carrying jasmine, hydrangea, scabiosa spheres and accents. This lush bouquet really keeps the vintage timeless look for this theme wedding.

what a cool concept replicated old tobacco baseball cards that also serve as place cards for the guests. This would be the only wedding place card I would ever keep, a true collectible.

antique crates, vintage banners along with vintage bats and catchers masks; also having this wedding on the field really brings this wedding home. The addition of baseball fare like hot dogs, apple pie and bottles of coca cola make this a wedding to remember.

another great keepsake gift includes gift wrapped cracker jacks. 

I don't think my wife would be on board for this themed wedding. But I would love to be a guest if anyone is having a wedding like this. You could even have your justice of the peace be a real umpire. The list of possibilities is endless. 

 As florists in Boston, we are facing a fast changing economy. If the gift business is a pie, a florist's slice gets skinnier every day. We are getting bombarded by the supermarkets, the internet and the box stores. The consumer gets savvier and more demanding every day. What can every florist do to recapture market share ? Here are five tips from Exotic Flowers in Boston that have brought us increases in sales since the economy changed in 2007.

1. Customer Experience - Email order confirmations, delivery confirmations, how your staff dresses; are your vans lettered ? How is your staff treating the client. As professional florists, we must look and act like professionals. How many times a day are you saying 'please' and 'thank you,' - not enough. Are you reaching out to clients with courtesy phone calls and personal hand written notes ?
2. Special Occasions -  Florists are in an occasion based gift giving business. Our average male clients gets flowers three times per year;Mother's Day, Valentine's Day and his anniversary.  If we can get that person to buy just one more time for Christmas, Thanksgiving, or a birthday then we can increase sales by double digits.
3. Packaging -   How are your flower arrangements and bouquets presented? Hopefully you are treating every purchase as a gift.  Tissue, gift boxes, and ribbon are all small extras that can set your florist a world apart from FTD and Costco. Take a look at J Crew, they even provide gift bags for gift cards. Are you making the gift wrapping a show ? Think of the man who shines shoes, that snap of the towel is purely show and does nothing to shine a shoe.  
4. Storefront -  do you have a dynamic storefront ? Do clients feel welcome ? Are you a member of the community ? Do you offer new varieties of flowers to create interest ? Are you enticing a return visit with your service and product ? Forget the coupons. Clients that are loyal on price are not loyal for long. Create buzz and offer the unexpected. On Valentine's Day 2013, we had former Baywatch star Traci Bingham at the store helping clients. Customers are still talking about it six months later. 
5. Social Media - take some time and engage your clients on line. Blog to entertain and educate. Share digital images regulary. Join the conversation online. Most importantly, leave the store. Go to the bank. Be seen transacting business in your community and do not be shy about driving your lettered company vehicle. It is some of the best advertising you can do.

Recently, I was on Cape Cod for July 4th with my family. While walking on Main Street, I happened upon an old fashioned baseball card shop. Unfortunately, baseball card shops are a dying breed. When I was a kid, I collected cards in the thousands and still have them. I forced myself to go into the shop, look around and even buy something.

I really wanted to show my support and even relive a bit of my childhood at the same time. Unfortunately, the windows were dirty (#fail), the lights dim (#fail) and a counter guy who seemed a bit more interested in his computer (#fail) than engaging the many clients entering the door to browse.

I was aware of some newly released items that unfortunately the shop did not have. That was okay. You cannot carry everything. But while I was there clients seemed interested and wanted to buy, but some things were out of reach, not priced and the salesman remained glued to his computer. (#fail)

Finally in hopes of recapturing a little American spirit, I grabbed a 1968 Topps Willie Horton baseball card for $1. I know, this shop will not close early with this sale. But every sale counts and who knows a $1 dollar sale that day could turn into a $5000 Mickey Mantle card sale down the road.

Well as I  handed my purchase and my $1 bill to the salesman, still at his computer (#fail). He asked me to go to the register (#fail). Go where the customer goes. He rang my sale = $1.06 (I forgot tax but it is only 6 cents). He offered a bag (must cost at least 3-4 cents) I deferred. He then really should waived the six cents but did not. (#fail)

I won't be back. Not really angry about the six cents, just the indifference of the staff. After all, who in Boston buys a Willie Horton card ? What a great conversation starter.

Also heard that the store is up for sale and closing. Owning a small business is hard work. People really want to go stores, it is up to the retailer to astonish and delight its customers.